Description

Do you know where your customers are? Are you sure? Think again! They are on their phones streaming videos, reading blogs or social media feeds, maybe even chatting with some bots. So why don’t help them where they are? On YouTube, social media, blogs and chats? Join this session and have a look at how we expand user assistance to reach customers wherever they are.

Description

Understanding the interactions that your customers have with your business gives a competitive advantage. Great experiences can make your business, product or service special. Sounds can also be part of this user experience, it’s a unique way of empathizing with people. Audio experiences create emotional context, set the scene for an interactive experience and trigger emotional feedback. 

At this 3-hour workshop, we will work on solving a problem with service design techniques, so we will lead you through research, ideation, prototyping phases, and create services where sound experiences provide added value.

Description

A true behemoth of enterprise software, SAP is universally known around the world to accountants, analysts, auditor, bookkeepers and CFOs for its omnipresence in corporate world of finance, its robustness, deep & rich feature set, unparalleled integration, but sadly not user experience. That's about to change. Spurred by our move to cloud, we're rethinking user experience and turning the ship around on what is expected from business software.  In the days of cloud services, voice assistants, AI and constant connectivity, business users expect the same standard at work. This is the story of how SAP realized that to reinvent the product you need to reinvent yourself and built a culture around UX and innovation. You can look forward to seeing evolution of Fiori, our User Experience paradigm, its current incarnation with a glimpse of what's about to come. Sometimes, to catch up, you need to leap ahead.

Description

The cloud-based SAP Integrated Business Planning (IBP) solution can improve the ability to anticipate supply chain bottlenecks, identify potential alternatives, and help you respond effectively and efficiently. In this session, we will hear what kind of supply chain business cases are targeted by IBP, and what are the benefits of a flexible and integrated planning model powered by in-memory computing technology within SAP HANA.

Description

Product and service developers recognize that market product fit is vital for success and increasingly, we are all remembering that supply does not create its own demand. This workshop will focus on understanding needs and only then creating solutions for customers.